Vive Fitness @ Lanesborough Spa - London

Booked an afternoon indulgence experience and it was unforgettable. The spa is beautifully designed, every corner was thought about and spaces make you feel cozy even through dripped in luxury. Small details like ice buckets and towels being replaced all the time, delicious organic teas and fresh fruit and nibbles available really elevate the experience. Jacqueline was my masseuse and delivered an amazing Lanesborough massage, tailored to what I needed while being warm and professional. Definitely the best massage I have had in a long time. The afternoon tea was also a great experience, although some of the cakes could have been a bit more flavourful. The staff really make the experience come alive and I’d definitely recommend getting a spa day experience here.

Had an amazing manicure & pedicure experience! The place is super calm and relaxing. My sister and I were taken care of by Alison & Angee – both incredibly professional with such gentle, light hands. They started by cleaning my nails, then applied a scrub, followed by a unique mask I tried for the first time. After that, they used a special device to massage my feet – such a nice touch! We then moved on to the manicure, where they removed all the cuticles with great precision. At the end, they even placed warm compresses on our shoulders – such a lovely detail. Honestly, the whole experience felt complete and perfect, nothing missing at all, and I enjoyed every moment of it!

I had the chance to visit The Lanesborough Spa last week during a quick trip to London. It was a fast-paced journey, and this little cocooning moment became a much-needed pause. In the middle of a hectic schedule, the experience slowed me down in the most beautiful way. From the moment I arrived, everything was seamless. I was warmly welcomed, invited to sit, offered a soothing tea, and wrapped in a luxurious robe. It felt like being gently taken care of from the very start. Malalai was outstanding. She was attentive, skilled, and made sure every part of the treatment was carried out with care and precision. The entire experience felt thoughtful and highly professional. The products used are of exceptional quality. I usually avoid anything that can weaken the nails, such as gel treatments, but here they use L’ Atelier Green , a clean, natural brand that delivers impressive results while preserving nail health. Everything was perfect from start to finish. I’ll definitely return for more treatments next time I’m in London. I highly recommend the spa , and especially Malalai.

I’m honestly very disappointed with my experience with Lanesborough Spa. I booked a spa day for myself and my partner for the 5th as a special birthday treat for him. I was really looking forward to spending the day together and had made the booking through the website because the 5th was showing as available. Unfortunately, I was later emailed and told that the date wasn’t actually available. I found this incredibly frustrating and upsetting, especially because I had booked based on the availability shown on the website and this was supposed to be a special birthday experience for my partner. What made the situation even more disappointing was being told twice that someone would call me back to discuss the booking, but neither call ever happened. I was left waiting and expecting someone to get back to me, but received no communication. I completely understand that mistakes can happen, but I feel the way this situation was handled was really disappointing. This wasn’t just a normal booking for us — it was something I had planned especially for my partner’s birthday, and I was genuinely excited about spending the day together. I would have expected much better communication and customer service from a spa of this standard. I really hope Lanesborough Spa looks into what happened, as I would hate for another customer to experience the same disappointment, especially when they are planning something special for a loved one.

I recently visited The Lanesborough Club & Spa and had an outstanding experience. The staff were professional and attentive, creating a welcoming atmosphere. Special thanks to Manager Sheehan for his exceptional leadership and attention to detail. Highly recommend for a luxurious and rejuvenating escape.