Mandarin Oriental Hyde Park - London

Exceptional from the moment you arrive. The doormen are all wonderful and so helpful, as are the bellboys who take care of your luggage, Luis was lovely. Dylan at reception made us feel so welcome from the very beginning. The room was incredible, with everything you could ever need, and if anything was missing, they would bring it straight to you. Dinner at The Rosebery was amazing, and I would highly recommend the chicken, which was delicious. The Thai curry and steak were also delicious. The spa was exceptional and so relaxing, and I loved the machines in the gym. For breakfast, we had a table by the window overlooking the park, and being able to watch the horses pass by was just magical. A huge thank you to Neeraja for making us feel so welcome. Honestly, it was an experience I will never forget. Huge thanks to Caitlin, Rhea and everyone else who made our stay so perfect. ❤️ everyone else who made our stay perfect.

Ever since my first experience with Mandarin Oriental in Barcelona, I’ve made a point of looking for a Mandarin Oriental whenever I travel to a new city. Last August, while searching for a hotel for a trip to London with my daughter, I came across Mandarin Oriental Hyde Park. I was immediately captivated by its magnificent, historic exterior and knew I wanted to stay there. I made a small mistake with my reservation, which resulted in a minor penalty, but the hotel went above and beyond to ease the situation and make the experience as pleasant as possible. From the moment we arrived, the service was exceptional. Foram, in particular, made a wonderful first impression. We received such a warm welcome, and Foram kindly took the time to show us around the room and explain everything in detail. I also fondly remember one of the managers, who remembered my name and greeted me personally every time I left the hotel. Those small, thoughtful gestures made us feel genuinely welcomed. Even breakfast left a lasting impression — I still remember the delicious raspberry pastry! The hotel itself is beautiful, but what truly made our stay special was the warmth and attentiveness of the people. If I travel to London again, Mandarin Oriental Hyde Park will undoubtedly be the first hotel that comes to mind. Thank you for making my trip with my daughter such a memorable one.

One of London's most magnificent luxury hotels, with an extraordinary sense of history and timeless European elegance. From the beautiful chandeliers and floral arrangements to the spectacular historic ballroom overlooking Hyde Park, every detail feels exceptional. A deserving Three Michelin Key property with an impressive collection of dining venues. Truly an iconic Knightsbridge landmark!

I have always loved Mandarin Oriental and was genuinely looking forward to our stay. We usually choose The Peninsula or Rosewood in London, but decided to try MO because I have a soft spot for the brand. At a comparable price, our expectations were naturally high. Before arrival, the hotel asked about our preference for a bathtub or shower and our estimated arrival time, only to reply that nothing could be guaranteed. We understand that requests depend on availability, but it made the advance communication feel rather pointless. We booked through American Express, yet at check-in we received no information about breakfast times, the hotel’s facilities, the benefits included in our booking, or where the hotel credit could be used. There was no printed information or welcome card in the room either—small touches that are common at comparable five-star hotels and help guests feel properly welcomed. After a long flight, our room was not available until exactly 3 p.m. While waiting, I asked for a power bank, but the hotel had none. This was surprising for a five-star hotel in 2026, and I had to sit in a corner charging my phone before I could go out for a walk. The restaurant staff were lovely, as were the gentlemen at the entrance. Unfortunately, our experience with the reception and concierge teams felt more politely transactional than genuinely warm or accommodating. There were also several housekeeping details that may seem minor individually but collectively affected the experience. There were no cotton buds, makeup-removal pads or body lotion, and the shower-gel bottle was empty. When it was eventually refilled, after pointing it out, cleaning supplies were accidentally left on the bathtub. We chose not to report this at the time because we did not want to get anyone into trouble. these are details that should be noticed before a guest arrives, particularly at a hotel of this level. The extra blanket we had requested was also not in the room. The shower was extremely small, the wardrobe offered very limited space, and there was no complimentary water, and was brought after we asked for it. The rooms and corridors also felt somewhat worn and would benefit from refurbishment. Another important point is the noise. Rooms facing the main road are extremely loud, with ambulances and other emergency vehicles frequently passing with their sirens on, including during the night. The sound insulation was poor, so the sleeping comfort was not what we expected. Guests sensitive to noise should request a room away from the road. Buffet Breakfast was okay, but non even nearly as good as other Mandarin hotels, especially in Asia. No asian food choices at all at the buffet, which also is rather strange as other Asian hotel chains offer it. I am sharing this feedback constructively because I genuinely like the Mandarin Oriental brand and wanted to enjoy the stay. Nothing was disastrous in isolation, but the accumulation of these details made the experience feel below the standard expected from a five-star hotel in this price range. I hope these points can be addressed, as the property has the potential to offer a much more polished and welcoming experience.

This is a great hotel in a really nice location. The staff are amazing, and everyone is so kind and welcoming. It’s definitely one of my favorite five-star hotels in London. Everything was impeccable overall, except for the noise. It can get quite loud at night because of ambulances, although that’s obviously not the hotel’s fault. The rooms are not really worth the hotel’s price, and we did have some issues with housekeeping and getting the cleaning service to come. However, overall, it was a really good hotel and I really enjoyed my stay. I would definitely consider coming back!