EMS 20 - Maldon

Such a wonderful hotel and restaurant! From the time of arriving to leaving, we had such a fantastic stay! We needed something local for a birthday party, and the team at Le Bouchon were so welcoming. Nothing was a problem, and all were so accommodating! The food was delicious (both dinner and breakfast) and the rooms at a high spec. We have stayed in many places in the UK but hands down, this has been our favourite to date! Thank you. Highly recommend!

This is a hotel and restaurant I highly recommend. I was staying in the hotel so booked the restaurant for the first night. Both courses were totally delicious: the smoked salmon, and then the Chicken Supreme. I offered complements to the chef, and the (very nice) waitress Emma suggested I could tell him in person - a nice touch, which of course I agreed to. I had a nice chat with Terry the chef and thanked him. The Full English the next morning was great, as was the poached egg and smoked salmon the following morning. I also stayed at the hotel and everyone there was really nice and kind, so huge thanks to you all: Emma, Claire, James and Terry, and their other colleagues. This is clearly a very well run business and it was great to see it in action, with great focus on customer 'touch points' - and the way the response to every request was seemingly "of course you can." The soft ambience in the restaurant was very pleasant too. This is a hotel and restaurant I highly recommend.

Having been a couple of times and been thoroughly satisfied with the service and food we decided to book for Christmas day. I appreciate you pay a premium for Christmas day however! How very dissapointing. All in all a very miserable experience. The Amuse Bouche was ok, the starters were small but ok the desserts were ok, my cheese board was good, as for the main meal!!, cold plates cold food and a lack of food, from start to finish. I was asked if everything was OK I told the waitress the plates and food were cold, she said shall I take your food and get chef to warm it up!, not except able, the vegetables that arrived were ment for four people, barely enough for two,( five sprouts cut in half for four people! I dont think the sprouts saw any water, Cold red cabbage and something cold orange and mashed, the roast potatoes were so crispy they had no potato left inside). I asked for more vegetables the waitress said she would bring the same amount again, only to recieve half the amount, all in all a lack of vegetables to accompany one slice of rolled turkey!. Needless to say we couldn't stop talking about the dire experience for weeks, which led us from being extremely disappointed to anger for paying, it left us all feeling robbed!, not a nice feeling at all. I would like to take the opportunity to thank the staff for working on Christmas day, the problem started in the kitchen!, All in all a complete disaster at a premium price.

I booked lunch at Le Bouchon last weekend as a treat for my Daughter and we were not disappointed. It is a beautiful venue, food was delicious, so flavoursome and beautifully presented and the staff were amazing, friendly and attentive. We were really impressed with the bar manager, as we were looking for a special wine, his knowledge and the questions he asked us meant the one he chose was fabulous, we could have drunk bottles of it!

I was so impressed with the staff who made my stay very relaxing and enjoyable. Special thanks to Emma who went above and beyond for me. It's worth emphasising that there are no rooms on the ground floor, and since the building is listed there is no lift to the upper two floors. Although both flights of stairs have handrails on both sides, some may find them difficult to negotiate. The bar area is light and airy. A very pleasant space to enjoy breakfast. The hotel offers an extensive, tasty breakfast menu. The brasserie is not open on Monday or Tuesday, so eating out is the only option on those days. My room was pleasant, although a bit chilly. It was in three sections: a bedroom area, a well-appointed bathroom and a small lounge area. Everything was clean and comfortable, although far too many knick-knacks and ornaments for my taste leaving me very little room to put anything down.